Privacy Policy

1. Introduction

ClipStorm AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use ClipStorm AI (the “Service”).

By using the Service, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the Service. This policy is incorporated into our Terms of Service.

2. Data We Collect

We collect the following categories of information:

• Account information: Your email address, display name, and encrypted password when you register for an account.
• Uploaded content: Video, audio, and related files you upload to the Service for processing.
• Usage data: Information about how you interact with the Service, including features used, pages visited, clip counts, upload history, and session metadata.
• Payment information: Billing details such as subscription plan and payment status. Full card details are handled directly by Stripe — we do not store raw card numbers.
• Device and technical data: IP address, browser type, operating system, referral URLs, and other standard web analytics data collected automatically when you access the Service.

3. How We Use Your Data

We use the information we collect to:

• Deliver the Service: Process your uploaded videos and generate clips, social posts, email ideas, thumbnails, and captions.
• Manage your account: Authenticate you, manage your subscription, and handle billing and support requests.
• Improve the Service: Analyze usage patterns to understand what features are most valuable and to fix bugs.
• Analytics: Measure product usage via aggregated and anonymized analytics.
• Communications: Send transactional emails (account confirmation, password reset, billing receipts) and, where permitted, product updates. You can opt out of marketing emails at any time.
• Legal compliance: Comply with applicable laws, respond to lawful requests, and protect our rights.

4. Data Storage

Your data is stored on Convex, a managed cloud database platform. All data is encrypted at rest and in transit using industry-standard encryption protocols (AES-256 and TLS 1.2+). Convex infrastructure is hosted in the United States.

Uploaded video files are stored securely in cloud object storage and are accessible only to your account and our processing pipeline. Files are not publicly accessible without a time-limited signed URL.

5. Cookies and Analytics

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect usage analytics. Cookies we use include:

• Essential cookies: Required for authentication and core functionality. These cannot be disabled.
• Analytics cookies: Used to understand how users interact with the Service. We use PostHog for product analytics. Data collected is aggregated and used only for product improvement.

You can control non-essential cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the Service.

6. Third-Party Processors

We share your data with third-party service providers only as necessary to deliver the Service. Our current sub-processors include:

• Stripe: Payment processing. Stripe receives your billing information to handle subscription payments. Stripe's privacy policy applies to payment data: stripe.com/privacy.
• Convex: Database and file storage for your account data and uploaded content.
• PostHog: Product analytics platform used to collect anonymized usage data.
• Meta (if applicable): If you visit our site via a Meta ad, Meta's pixel may collect standard event data (page view, button click) for attribution purposes. You can opt out via Meta's Privacy Center.

We do not sell your personal data to third parties for their own marketing purposes.

7. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your account and personal data (“right to be forgotten”).
• Portability: Request a machine-readable export of your data.
• Opt-out: Opt out of marketing communications at any time using the unsubscribe link in any email, or by contacting us directly.
• CCPA (California residents): You have the right to know what personal information we collect, disclose, and sell (we do not sell personal information), and to request deletion of your data.

To exercise any of these rights, contact us at team@clipstorm-ai.madethis.app. We will respond within 30 days (GDPR) or 45 days (CCPA) of your request.

8. Data Retention

We retain your data for as long as necessary to provide the Service:

• Account data: Retained for the lifetime of your account. Deleted within 30 days of account deletion request.
• Uploaded video files: Stored for the duration of your active subscription. Files may be purged 90 days after account cancellation or inactivity.
• Generated outputs: Clips, posts, and emails are retained as long as your account is active.
• Billing records: Retained for 7 years as required for tax and legal compliance.
• Analytics data: Anonymized usage data may be retained indefinitely for product analytics.

9. Children's Privacy

The Service is not directed at children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also notify you by email. Continued use of the Service after changes are posted constitutes acceptance.

11. Contact

For privacy-related questions, requests, or complaints, please contact our privacy team at: team@clipstorm-ai.madethis.app